Shipping & delivery
How and when your order reaches you, what it costs, and what to do if something goes wrong on the way.
Order processing
Orders are confirmed manually before dispatch. Once you place an order we check stock, message you to confirm the variant and colour, and arrange payment. Orders placed after 8pm are processed the following morning.
Delivery coverage
We deliver anywhere in Singapore, including offices, condominiums and HDB estates. Same-day express is available Monday to Saturday for orders confirmed before 4pm. We do not currently ship overseas — if you are outside Singapore, message us and we will discuss options case by case.
Delivery charges
- Standard courier: free on all orders
- Same-day express: $15, or free with the FREESHIP promotion
- Store collection: free, ready within an hour
Receiving your order
Someone must be present to receive high-value items. Please check the device in front of the courier where possible — power it on, confirm the model, storage and colour, and check the screen. Report any discrepancy on the same day.
Failed or missed deliveries
If nobody is available, the courier will attempt a second delivery on the next working day. After two failed attempts the parcel returns to our shop and you can collect it, or pay a re-delivery fee.
Damaged or missing parcels
Every shipment is tracked and insured. If a parcel arrives damaged, photograph the packaging before opening it and contact us the same day. We will replace the item or refund you in full.
Store collection
Collect from 28 Race Course Ln, Unit #01-01A, Singapore 218746, daily between 10am and 10pm. Bring your order number and photo ID. See contact details for directions.